Update following community session 8 June

On 8 June we met with community members living in Diggers Rest about the potential future supply of Class A recycled water to the estate.

We would like to thank those residents who joined the conversation and contributed by sending through their feedback and questions.

The information gathered will be valuable as we progress planning around supplying Class A recycled water for your community.

We heard the community is mostly positive about recycled water. However, there are concerns are about the timing of the connection to the supply as well as the current charges for Class A recycled water for customers living in the area previously serviced by Western Water.

This feedback - along with the other information gathered - will be passed on to the Board to inform their decision making.

Please see the Q&As in the document library at right for responses to questions and information requests that we received at the session and through the consultation site.

Right now, we’re finalising a report summarising what we’ve heard and will share that back to the community through this page.

Future pricing for Class A recycled water

We’re considering the level of Class A recycled water charges under GWW as we plan for our next Price Submission, with revised prices to come into effect from 1 July 2023.

In Victoria, water corporations are required to prepare a Price Submission, generally every five years, to submit to the Essential Services Commission. The Price Submission sets out our plans for investing in the services we provide, the prices we will charge, and the customer outcomes we will deliver for the coming five years.

We are planning for GWW’s next Price Submission and have shared the community’s feedback about Class A recycled water with the Price Submission team. Revised prices are likely to come into effect from 1 July 2023.

We will also share opportunities with you on how to get involved in price submission engagement activities.


Some homes in Diggers Rest have had dual water supply pipes installed, one for drinking and a purple pipe for Class A recycled water.

Class A recycled water can be used for:

  • flushing toilets
  • watering the garden, including vegetables
  • washing cars, outdoor furniture and external house cleaning
  • fire fighting
  • ornamental ponds and water features
  • clothes washing

To date, Class A recycled water has not been available to homes with dual water supply. Instead, drinking water has been provided through both meters. This has been a little confusing and has concerned some community members.

We will continue to update you on the potential supply of Class A recycled water to your area through this page.

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Next steps

How we will use your input

  • We have captured the feedback provided about the potential supply of Class A recycled water to your community and will develop an engagement findings report.
  • The report will be provided to the Board to help inform their planning and decision making about the supply of Class A recycled water to your estate.
  • A summary of the report will be available on this page along with the Board’s decision.
  • We’ll also communicate the outcome to the community.