Thank you to all who gave us feedback on our draft Engagement Framework.

The refreshed Engagement Framework has been released and shaped by your input. Read it on GWW’s website.

What is GWW’s Engagement Framework?

It describes the way we will connect with the community and our stakeholders across our projects, services and day-to-day work. Whether we’re planning a local upgrade or shaping future priorities, your opinion helps us make better decisions.

How was it formed?

We asked for community feedback on a draft Framework between May and July 2025. We listened closely to what you said to us during consultation. The published Engagement Framework reflects your feedback.

Read the community feedback here:

  • What you told us

    Find out what we heard from the community during our consultation, and how we're using your feedback.

Our engagement principles

These principles are our promise about how we will work with you.

  • Integrity

    We protect your privacy. We have a responsibility to hear your views. We report on engagement outcomes without bias.

  • Respect

    We see that everyone has a different perspective and we welcome all views. We work hard to treat people how they would like to be treated.

  • Understanding

    We take the time to understand how our projects, programs and services could affect you.

  • Authentic

    You have real opportunities to influence our work. We will let you know where you can have a say. We provide information whenever we can and we act on your feedback.

  • Inclusive

    Everyone has a right to be heard. We will provide information in easy-to-read and accessible formats. We will minimise barriers to your participation in our activities.

  • Connection

    We strive to develop strong relationships with customers, communities and stakeholders. We aim to achieve the best outcomes for everyone.

How can you shape our work?

These are just some examples of how you can engage with us.

  • Connect with us online through our YourSay

  • Talk to us in person at a pop-up event

  • Call us to discuss a project

  • Send us an email with feedback

  • Participate in a focus group or community reference group

Share your feedback

Read our Engagement Framework

Read the draft Framework

We've had early conversations with our people to shape our new Engagement Framework
Read our Engagement Framework 2026-2030

More information