In January we shared our proposed changes to how often you receive a water bill and how long you have to pay. We also asked what support you'd need to make the change as easy as possible.

We received a strong response with over 1,000 surveys completed along with lots of great questions and comments. We value your feedback as it really helps inform our decision making.

After considering your feedback and advice from the Essential Services Commission, we’re now preparing to implement the proposed changes.

From 1 July 2023, we'll begin the process of moving customers across to quarterly billing with the first quarterly bills sent from October 2023. If you’re already receiving a quarterly bill, there will be no change to your billing cycle or payment period.

This change will not impact the cost of your water usage and service charges over the year.

As always, we offer a range of different payment options and will continue to offer support if you are experiencing financial hardship.

Visit our YourSay page to learn more.